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EverBright Solutions LLC Policies

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Payment Policies

  • Late Fees: Payments overdue by 30 days will incur a $25 late fee per 30-day cycle.

  • Non-Payment: Services will be paused after 30 days of non-payment (a house visit will be conducted to follow up). After 60 days, services will be canceled, and the account will be sent to collections.

  • Refunds: Refunds or adjustments will be provided for missed or delayed services if payment was collected and no service was rendered during the 30-day cycle.

Cancellation Terms

  • Mid-Contract Cancellations: Customers can cancel mid-contract. Services already performed will be billed on a pro-rated basis at the time of cancellation.

  • Annual Payments: Customers who paid for the year in full will receive a pro-rated refund for unused services. Refunds will be processed within 30-60 days.

Property Access

  • Access Requirements: Customers must ensure access to the property on their scheduled service date. This can be achieved by:

    • Leaving a key in an accessible location.

    • Unlocking gates or providing a combination or access code.

  • Missed Access Policy: If access is not provided:

    • The area will be skipped and serviced on the next scheduled visit at no charge.

    • Customers who fail to provide access three times within a 12-month period will have their services canceled.

Service Adjustments

  • Rescheduling: Customers may reschedule a service without penalty within 48 hours of the scheduled service date. The service will be rescheduled to the next available date before the following service date. If the service cannot be performed before the next service date, it will still be charged but applied as in-store credit for future services.

  • Excessive Rescheduling: Customers who reschedule more than three times within a 12-month period will have their services canceled.

  • Inclement Weather:

    • Services will resume as soon as weather conditions allow, and efforts will be made to maintain the original service schedule.

    • If severe weather persists, customers will be notified of a new service date.

Liability & Insurance

  • Insurance: EverBright Solutions is fully insured.

  • Reporting Damages: Customers must report any property damages or issues within 72 hours to ensure the best resolution.

Customer Responsibilities

  • Preparing the Property: Customers are responsible for clearing their property of toys, debris, outdoor furniture, and vehicles before the service date. Persistent delays caused by these obstructions may result in a $10 fee (the first occurrence will be waived as a courtesy).

  • Mid-Year Price Adjustments: Prices are locked for 12 months unless changes are made to the property layout (e.g., adding structures or mowable areas).

  • Service or Price Changes: Any changes to service terms or pricing will pause service until the customer agrees to the new terms.

Dispute Resolution

  • Arbitration: Any disputes will be handled through arbitration.

  • Customer Reviews: Customers have the right to review our business unless the review is defamatory, harassing, abusive, discriminatory, reveals confidential information, or is false, misleading, or unlawful.

Service Guarantee

  • Satisfaction Guarantee: If a customer is not satisfied, they may clear their balance and stop services at any time.

  • Addressing Complaints: Customers can contact us via:

We are here to help ensure your satisfaction with our services!

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Disclaimer

Policies are subject to change at any time and for any reason. Please check this page for updates.

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